Account recovery desk for US & EU professionals

Recover suspended accounts with one structured risk diagnosis and a professional appeal letter.

Aurum Account Recovery Desk helps owners of high-value Meta, PayPal, Airbnb, Amazon, Stripe and other accounts understand platform risk – and send appeals that read like they were written inside the company.

We do not promise miracles – we remove amateur mistakes.

78% of clients say the risk report is more valuable than the letter itself.

24–72h typical window to send the first escalation to avoid long-term flags.

Live risk preview Meta Ads Business Account • EUR market

Real case pattern • Red → Amber

Platform risk classification

Likely recoverable

Hard ban Operational mis-match Documentation gaps Clean

❖ Policy intersection: payments / ads integrity ❖ Missing proof of real business activity

M Meta Ads • Business Manager Escalation window: 36h

P PayPal • Merchant limitation Evidence pack: invoices • KYC

A Airbnb • Host suspension Guest-impact explanation required

a Amazon • Seller performance Root-cause + prevention mandatory

Preview of your risk report

“You are flagged as a high-intensity advertiser, but your documentation looks like a hobby project.”

We rewrite this into a safe, respectful escalation.

Trusted by individuals who cannot afford to lose the account

7-figure ecommerce & logistics owners

Veteran drivers & fleet operators

Short-term rental / Airbnb operators

Independent consultants & agencies

Who we recover accounts for

Designed for people whose account is their income.

Aurum is not for casual users. It is for people whose ad accounts, payment processors or hosting platforms are directly connected to cash flow or reputation.

Ecommerce • Paid traffic Risk level: High

“Meta disabled my Business Manager after a spike in spend.”

Your entire funnel depends on ads. You tried sending a few appeals that felt “too emotional” or too short. Now you’re worried each new message is making the flag worse instead of better.

Goal: Restore spend while looking low-risk and well-documented. Typical platforms: Meta, TikTok, Google Ads

Payments • Compliance Risk level: Critical

“PayPal / Stripe asked for documents I don’t know how to present.”

You received a limitation notice with a long list of items: invoices, proof of delivery, corporate structure, and explanations about your business model. You need a calm, credible pack that makes sense to a compliance analyst.

Goal: Unlock funds & avoid ‘high-risk business’ labels. Typical platforms: PayPal, Stripe, banks

Property • Marketplace Risk level: Medium

“Airbnb / Amazon suspended me after guest or buyer reports.”

You are not a ‘big brand’, but guest experiences or order defects triggered a suspension. You need to acknowledge issues without admitting to things you did not do – and show a corrective plan the platform can trust.

Goal: Keep your host / seller profile alive. Typical platforms: Airbnb, Amazon, Etsy

Supported platforms

We speak the language of risk across different platforms.

View all platform playbooks ↗

Meta Ads & Business Manager

Policy, payments, integrity, BC prompt suspensions.

Appeal focus: structure + accountability

Common flags: Payments risk, policy 2.12, 2.8 Parallel: BM, ad accounts, pages

PayPal Merchant & Personal

Disputes, reserves, “unusual patterns”, high-risk categories.

Appeal focus: documentation & flows

Common flags: disputes, reserves, KYC Parallel: business + personal overlap

Airbnb Host & Co-host

Safety reports, cancellations, guest disputes, listing accuracy.

Appeal focus: guest impact & remediation

Common flags: trust & safety, reviews Parallel: support + safety teams

Amazon Seller & Vendor

Performance, policy violations, product authenticity & safety.

Appeal focus: POA that feels real

Common flags: ODR, IP, product quality Parallel: appeals + account health

How Aurum works

From panic email to calm, structured escalation.

You don’t need legal jargon. You need a letter that matches how internal risk and compliance teams think, and a clear view of your real risk profile.

Upload the suspension notice & tell us your side.

You paste or upload the exact message you received from the platform, plus a short description of what happened in your own words. We do not ask for passwords or access to your account.

We immediately run your case through a structured risk model, built for advertising, payments, property and marketplace platforms.

Receive a risk diagnosis and a preview of your letter.

Within seconds you see a risk classification (hard ban, policy confusion, documentation gaps, etc.), likely scenarios, and a 30% preview of the appeal letter using your facts – not generic internet advice.

You keep the diagnosis even if you don’t upgrade. Many clients say this alone changed how they talk to support.

Unlock a full, platform-aligned appeal letter.

If the case is realistically recoverable, you can unlock the full letter. The structure is optimised for internal review: calm, accountable, specific about evidence and future prevention – without oversharing or self-incrimination.

You can export your appeal as PDF or copy-paste directly into the platform form.

Why not just use a free template or ChatGPT?

Because your letter is being read by risk analysts, not by a robot.

Generic templates rarely match the internal structure of risk notes. Aurum is built around how platforms actually classify, store and escalate your case.

Most “free” templates or generic AI

Emotion, contradictions, and risky oversharing.

– Confuses apology with responsibility: you end up accepting labels that may hurt future reviews.
– Gives long, vague stories that sound like thousands of other appeals in the queue.
– Mentions internal policies that do not exist, or misquotes real ones – which looks unprofessional.
– No risk diagnosis. You have no idea if you are actually recoverable.

Aurum Account Recovery Desk

Calm, structured writing with a risk model behind it.

+ Starts from your platform’s view of the case: what bucket you are likely in, and what they need to see to move you.
+ Uses a clear “what happened → what changed → how we prevent a repeat” structure that fits internal notes.
+ Focuses on real documentation, not just words: invoices, delivery proofs, guest messages, corporate records.
+ Gives you a written risk report you can share with your accountant, lawyer or business partner.

Results & feedback

What people say after using the desk.

Names and details are lightly anonymised, but the cases are real. Many clients work in trucking, logistics, ecommerce, rentals, consulting and professional services.

“

My Meta account was disabled right before Q4. I had already sent three panicked appeals. Aurum made me stop, breathe and send one calm letter with a proper explanation. They re-enabled the account after asking for extra documents.

“

Stripe thought my consulting offers were “high-risk”. The diagnosis showed exactly why they didn’t like my previous invoices. We rewrote the description of services and sent a very boring, professional letter. That’s what worked.

“

Airbnb suspended my host account after two difficult guests. The letter Aurum prepared did not try to win an argument – it showed I understood the impact and had a plan. My account was restored with a warning instead of a ban.

Start with a free risk diagnosis. Upgrade only if your case is realistically recoverable.

You will see your risk classification, typical platform viewpoint and a preview of your appeal before paying. If our model believes the case is extremely unlikely to be recovered, we tell you honestly.

No platform access required No subscription – pay per case Built for older professionals, not tech kids

Basic diagnosis is free. Appeal letters and premium packs are offered only if our model thinks your case deserves the effort.